Paultre Cleaning Supply LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or purchasing our products.
This Privacy Policy explains what information we may collect, how we use and disclose it, how we protect it, and what choices may be available to you.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Personal and Contact Information
When you place an order, contact us, or submit information through our website, we may collect your name, email address, telephone number, billing address, shipping address, and other information you voluntarily provide.
Order and Transaction Information
We may collect information relating to your purchases, including products ordered, order dates, order totals, shipping details, transaction status, and customer service communications.
Payment card information is handled through applicable payment service providers as described in the Payment Information section below.
Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, operating system, pages visited, referral information, and website interaction data.
We may use cookies and similar technologies to support website functionality, understand site usage, and improve the customer experience.
Communications
If you contact us by email, telephone, or another available communication channel, we may retain the information you provide so that we can respond to your inquiry and maintain appropriate customer service records.
2. How We Use Your Information
We may use collected information for the following purposes:
- Processing and fulfilling orders.
- Arranging shipping and delivery.
- Providing order confirmations and relevant order updates.
- Responding to customer service requests.
- Processing eligible returns, refunds, and replacements.
- Maintaining website security and preventing fraudulent activity.
- Improving our products, website functionality, and customer experience.
- Maintaining business, accounting, tax, and transaction records.
- Complying with applicable legal obligations.
- Sending marketing communications where permitted by law and, when required, with your consent.
You may opt out of marketing emails by using the unsubscribe instructions included in those communications, where available.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, support checkout, analyze website performance, and improve usability.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality, including shopping cart or checkout features.
Where legally required, we will provide appropriate choices regarding non-essential cookies and similar technologies.
4. Payment Information
Payments may be processed by third-party payment service providers.
Payment information is transmitted to the applicable payment provider as necessary to authorize and process transactions. These providers may collect and process payment information under their own privacy and security policies.
We do not store complete payment card numbers or card verification values (CVV) on our website servers.
Payment processing and related systems may be subject to applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.
5. How We Share Information
We do not sell personal information in exchange for monetary payment.
We may disclose information to the following categories of recipients when reasonably necessary:
Service Providers: Companies that provide website hosting, payment processing, order fulfillment, shipping, customer support, analytics, security, or other business services.
Shipping and Delivery Providers: Information necessary to deliver purchases to the addresses provided by customers.
Professional Advisers: Legal, accounting, auditing, or other professional advisers where appropriate.
Legal and Regulatory Authorities: Government authorities, regulators, courts, or other parties when disclosure is required by law or reasonably necessary to protect our legal rights, customers, or business.
Business Transfers: Information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.
Service providers are permitted to use personal information only as appropriate for their services and other legally authorized purposes.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide customer service, resolve disputes, maintain appropriate business records, and comply with applicable legal obligations.
Order and transaction records are generally retained for seven years after the relevant order is completed, unless a longer period is required or a shorter period is permitted by applicable law.
Other information may be retained for different periods depending on its purpose, legal requirements, and operational necessity.
When information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, subject to applicable legal and recordkeeping obligations.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to certain personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to applicable exceptions.
- Obtain a copy of certain personal information in a portable format.
- Opt out of certain processing activities, where applicable.
- Withdraw consent where processing is based on consent.
- Appeal certain privacy decisions where required by law.
To submit a privacy request, contact us using the details provided at the end of this policy.
We may need to verify your identity before processing certain requests.
9. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), may provide you with additional rights, subject to applicable requirements and exceptions.
These rights may include the right to know about certain personal information collected, used, disclosed, or shared; request deletion or correction; obtain information in a portable format; and opt out of the sale or sharing of personal information where applicable.
We do not sell personal information for monetary consideration. If our activities are determined to constitute a sale or sharing of personal information under applicable law, eligible California residents may exercise their applicable opt-out rights.
Do Not Sell or Share My Personal Information
To submit a request relating to the sale or sharing of your personal information, please email:
Please include “California Privacy Request” in the subject line and provide enough information for us to identify and process your request.
You may also designate an authorized agent to submit a request on your behalf where permitted by law. We may require verification of your identity and the agent’s authority.
We will not discriminate against you for exercising privacy rights protected by applicable law.
10. Children’s Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without legally required authorization. If we become aware that such information has been collected improperly, we will take reasonable steps to delete it, subject to applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
Any revised version will be posted on this page with an updated effective date where appropriate.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact:
Paultre Cleaning Supply LLC
Email: [email protected]
Phone: +1 8459713633
Address: 525 Decatur St Uniondale NY 11553