At Paultre Cleaning Supply LLC, we aim to provide a clear and convenient shipping experience for customers purchasing our cleaning supplies.
This Shipping Policy explains our shipping coverage, order processing procedures, delivery estimates, and related shipping information.
1. Shipping Area
We currently ship orders within the United States only.
We do not offer international shipping at this time. Orders must include a valid delivery address within the United States.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude Saturdays, Sundays, and applicable public holidays.
Order processing includes payment confirmation, order review, product preparation, and shipment arrangements.
During holidays, promotional periods, or other periods of increased order volume, processing may take longer than usual.
3. Estimated Delivery Time
After an order has been processed and shipped, estimated delivery generally takes 3–7 business days.
The estimated total time from order placement to delivery is approximately 4–10 business days.
These timeframes are estimates rather than guarantees. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Customers are responsible for reviewing the shipping costs shown at checkout before submitting payment.
Any shipping promotion or free-shipping offer will be subject to the conditions displayed on the relevant website page or during checkout.
5. Order Confirmation
After placing an order, customers may receive an order confirmation by email.
Please review your order details carefully, including the delivery address and contact information.
If you notice an error, contact us as soon as possible at [email protected]. We will make reasonable efforts to assist before the order is shipped, but changes cannot be guaranteed after processing has begun.
6. Shipment Notifications and Tracking
Where tracking information is available, it may be provided by email or through other available order communication channels after the order has shipped.
Tracking updates may take some time to appear after a carrier receives the package.
7. Delivery Delays
Although we make reasonable efforts to meet estimated delivery timeframes, delays may occur because of severe weather, carrier disruptions, high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control.
We are not able to guarantee delivery on a specific date unless expressly confirmed in writing.
If your order has not arrived within the estimated delivery timeframe, please contact us for assistance.
8. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an address is incorrect or incomplete, delivery may be delayed or the package may be returned to the sender.
Please contact us promptly if you discover an address error. Once a package has been shipped, we cannot guarantee that the delivery address can be changed.
9. Lost, Damaged, or Missing Packages
If your package appears to be lost, arrives damaged, or contains missing items, please contact us at [email protected].
Include your order number and a description of the issue. Photographs may be requested when they would help us assess a damaged item or packaging.
We will review the information and work with you to determine an appropriate resolution in accordance with our policies and applicable law.
10. Contact Information
For shipping questions or order assistance, please contact:
Paultre Cleaning Supply LLC
Email: [email protected]
Phone: +1 8459713633
Address: 525 Decatur St Uniondale NY 11553
We appreciate your business and thank you for shopping with Paultre Cleaning Supply LLC.