At Paultre Cleaning Supply LLC, customer satisfaction is important to us. This Return & Refund Policy explains how to request a return, which items may qualify for a refund, and how refunds are processed.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, an item must generally be unused, in its original condition, and accompanied by its original packaging and any included accessories.
Items that have been used, damaged through improper handling, or altered in a way that affects their resale condition may not qualify for a return, except where otherwise required by applicable law.
Certain items may be subject to additional restrictions for hygiene, safety, or other legitimate reasons. Any applicable restrictions will be communicated where relevant.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged upon arrival, or different from the product you ordered, please contact us promptly.
Please include:
- Your order number.
- The name of the affected product.
- A description of the problem.
- Photographs of the item or packaging, if available and helpful.
For verified quality-related issues or errors attributable to us, Paultre Cleaning Supply LLC will cover the reasonable return shipping costs.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
3. Returns for Non-Quality Reasons
If you wish to return an item for a reason unrelated to product quality, such as a change of mind or an incorrect personal selection, you are generally responsible for the return shipping costs.
The item must meet the applicable return eligibility requirements.
Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or expressly stated at the time of purchase.
4. How to Request a Return
To initiate a return, contact us at:
Email: [email protected]
Please provide your order number and the reason for your return.
Our customer service team will review your request and provide instructions regarding the return process.
Please do not send an item back before receiving return instructions from our customer service team.
5. Return Inspection
Once your returned item has been received, we will inspect it to determine whether it meets the applicable return requirements.
If the return is approved, we will process the eligible refund or confirm another agreed resolution.
If an item does not qualify for a return, we will explain the reason, subject to applicable law.
6. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
We generally initiate the refund within 3–5 business days after the returned item has been received and the return has been approved.
After we initiate the refund, the time required for the funds to appear in your account depends on your payment provider or financial institution.
Please note that our refund processing timeframe does not guarantee the exact date on which the refunded funds will appear in your account.
7. Exchanges
If you receive a defective, damaged, or incorrect item, please contact us to discuss available replacement or exchange options.
Replacement availability may depend on product availability and the circumstances of the request.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist if the order has not yet been processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and the standard return process may apply.
9. Non-Returnable Items
Unless otherwise required by applicable law, the following items may not qualify for return:
- Items that have been used or are no longer in their original condition.
- Items damaged through improper use or handling after delivery.
- Items missing essential components or packaging when those omissions affect resale condition.
- Items specifically identified as non-returnable before purchase, where legally permitted.
Nothing in this policy limits any non-waivable consumer rights under applicable law.
10. Contact Us
For return or refund assistance, please contact:
Paultre Cleaning Supply LLC
Email: [email protected]
Phone: +1 8459713633
Address: 525 Decatur St Uniondale NY 11553
We appreciate your understanding and will make reasonable efforts to address return and refund requests fairly.